Frequently Asked Questions

At My QMS, we understand that adopting a new compliance and practice management system is a significant decision for BAS practitioners. To assist you in making an informed choice, we have compiled answers to the most commonly asked questions about our purpose-built Quality Management System. 

This section is designed to clarify the features, benefits, and responsibilities associated with My QMS, and to help you determine how our solution can support your professional obligations under the Tax Agent Services Act 2009 and the Code of Professional Conduct.

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Your Questions Answered

1. What is My QMS?

My QMS is a purpose-built, digital Quality Management System designed specifically for registered BAS practitioners. It supports compliance with the Code of Professional Conduct under the Tax Agent Services Act 2009 and assists with embedding ethical, consistent, and lawful practice management. It is a fully digital solution, unique in design and ready for you to customise, helping you meet your compliance obligations by 1 July 2025.

My QMS has been designed to align with the Tax Agent Services (Code of Professional Conduct) Determination 2024, and includes features to assist registered BAS practitioners with meeting their QMS obligations under the Tax Agent Services Act 2009.

My QMS has been designed to align with the Tax Agent Services (Code of Professional Conduct) Determination 2024, and includes features to assist registered BAS practitioners with meeting their QMS obligations under the Tax Agent Services Act 2009. Our subscribers need to customise the system to suit the unique compliance obligations their practice has.

Unlike static Word or Excel documents, My QMS is fully digital, customisable, and structured to support real-time updates, consistent documentation, version control, and risk-based compliance monitoring – reducing manual administration and improving audit readiness. 

Oh, and did we mention?

It comes with a comprehensive suite of policies, procedures, forms, templates, and checklists — all pre-filled with standard text to guide and inspire you. Simply review, tailor them to your practice, and you’re ready to go.

Yes. The My QMS solution must be customised to reflect your practice size, client types, services, team, risk profile for example. It includes editable policies, procedures, forms, templates, and checklists designed to be adapted to your specific business environment.

Depending on the subscription you have selected, the QMS may have the following inclusions:

  • A digital Quality Management System
  • Risk management tools 
  • Team management
  • Messaging
  • Digital signatures
  • Task scheduling and process management
  • Calender and reminders
  • Customisable policies and procedures
  • Customisable templates and forms
  • Reporting and audit readiness
  • Implementation guides
  • Optional online training modules
  • Technical support

No. My QMS has been developed with clarity and usability in mind. It includes standard text, guidance notes and support materials to help you implement and maintain a compliant quality management framework, regardless of your previous experience with compliance systems.

As a tax or BAS practitioner registered with the Tax Practitioners Board (TPB) you must understand and adhere to your obligations under the tax agent services legislation, including the Code of Professional Conduct. Visit the TPB website to learn more.

The initial system implementation is as easy as using any other website. Online learning activities are available to assist you with understanding your obligations to implement and maintain a QMS. These activities are optional but recommended for maximising the value of your system. They also count towards CPE hours. 

Yes. As the subscriber, you are responsible for maintaining and updating your My QMS system. It is designed for ease of use so that you can make necessary changes as your practice evolves or regulatory updates occur.

My QMS operates in compliance with the Privacy Act 1988 (Cth). Personal and practice data is managed in accordance with our Privacy Policy, which is available at: www.myqms.com.au/privacy-policy

Yes. Technical support is available to all users that maintain a current subscription. You can also access FAQs, help documentation, and optional consulting services if you require further customisation or assistance. Support is not available on compliance-related matters specific to your practice.

The subscription model enables subscribers to access the My QMS service by paying a recurring monthly fee, subject to a minimum contract term of 12 months. The terms and conditions of the subscription are provided prior to completing your purchase.

You can submit an enquiry via the Contact Us page at www.myqms.com.au. A member of our team will contact you to provide onboarding information and next steps.

To get started, simply purchase a subscription and customise your My QMS solution.

The My QMS team will, from time to time, provide general guidance and notify subscribers of updates that may be relevant to their QMS content, particularly in response to regulatory changes, amendments, or newly introduced requirements. However, My QMS is not responsible for implementing or maintaining updates within your individual QMS content.

My QMS may, from time to time, issue guidance or highlight potential updates to assist subscribers in maintaining their Quality Management System (QMS), particularly in response to regulatory changes, amendments, or newly introduced requirements. However, it remains the sole responsibility of the subscriber to review, update, and maintain the content of their QMS. My QMS does not accept liability for any failure to customise, implement required changes or for the currency, completeness, or accuracy of content following subscription.

My QMS provides a short one hour online course to aid your understanding of Quality Management and the obligations registered BAS practitioners have.

Click to launch to course.

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Don’t be the only BAS Practitioner in Australia without a bright and shiny QMS. Subscribe now to the first digital QMS purpose built for Registered BAS Practitioners in Australia.

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What Our Subscribers Say

As the Director of a BAS Agent practice, I understand the pressures BAS practitioners face in maintaining compliant, ethical, and efficient practices—particularly when operating independently or in small teams. My QMS has transformed how we manage our obligations under the Code of Professional Conduct. Its customisable structure, practical tools, and digital accessibility have streamlined our internal processes and strengthened our confidence in meeting regulatory requirements. I highly recommend My QMS to any practitioner seeking a scalable, fit-for-purpose compliance solution.
Sarah
SarahBAS Agent
Implementing My QMS has been a game-changer. The platform delivers exactly what BAS practitioners need, a comprehensive, risk-based Quality Management System that aligns seamlessly with our regulatory obligations. Its intuitive digital interface, customisable features, and built-in compliance prompts have empowered our team to work more consistently, ethically, and efficiently. My QMS is not just a compliance tool—it is an investment in sustainable practice management.
Francis
FrancisBAS Agent
Let the team at My QMS know your success story, and we can show it here.
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