My QMS – Digitally Empowering Registered BAS Practitioners
The regulatory landscape for BAS practitioners continues to evolve, placing increasing emphasis on quality, ethical conduct, and compliance. In response, My QMS has been developed as a practical, scalable, and fully customisable solution designed specifically to empower registered BAS practitioners to meet their professional obligations under the Tax Agent Services Act 2009 (TASA) and the Code of Professional Conduct.
Why Quality Management Matters Now More Than Ever
With the Tax Agent Services (Code of Professional Conduct) Determination 2024 coming into effect from 1 July 2025, registered BAS practitioners are now expected to implement and maintain systems that support not only professional competence, but also ethical behaviour, risk management, and client service continuity. The burden of compliance, particularly for sole practitioners and small firms, can be significant—yet manageable with the right tools.
My QMS bridges this gap by offering a digital solution tailored to the profession’s unique obligations and daily realities.
What is My QMS?
My QMS is a comprehensive Quality Management System that enables BAS practitioners to:
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Identify and mitigate practice risks aligned to the five categories of the TASA Code
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Implement structured compliance procedures, including client onboarding, proof of identity, conflict of interest management, and annual reviews
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Document and monitor ethical practice obligations, with templates and checklists ready for immediate use
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Facilitate practitioner continuity and caretaker planning, ensuring minimal disruption to clients and regulators in the event of incapacity or absence
Importantly, My QMS includes digitally editable templates, guidance notes, and an integrated learning pathway to help practitioners embed the system into their day-to-day operations.
Designed by Practitioners, for Practitioners
My QMS has been purpose built in consultation with our BAS agent partners who have extensive experience in BAS agent space. My QMS reflects the lived experience of those working within the profession. It is grounded in the real-world challenges faced by practitioners and informed by best-practice governance standards.
“Our goal with My QMS was to provide a system that is not only compliant, but truly useful. It gives practitioners confidence that they are operating ethically, lawfully, and in accordance with the expectations of the TPB,” Glen Rosie says.
Supporting Self-Education and Continuous Improvement
My QMS also integrates with professional development pathways. Users will have access to online learning and webinars designed to explain key concepts in plain language, helping practitioners not only meet their obligations, but understand them.
These opportunities provide CPE hours and provide valuable insight into best-practice application of the Code of Professional Conduct.
Scalable, Flexible, and Ready for Use
Whether you are a sole practitioner, run a boutique firm, or are preparing for future growth, My QMS adapts to your needs. It is:
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Scalable: Suitable for single-agent practices or large teams
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Flexible: Customisable to align with your business model, client base and compliance obligations
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Digital-first: Delivered in editable format that can be implemented immediately.
Empower Your Practice Today
My QMS is more than a compliance tool, it is a professional framework for ethical, sustainable, and high-quality service delivery. As the regulatory environment becomes more robust, practitioners who invest in a structured quality management system (QMS) will be better positioned to manage risk, ensure compliance, and demonstrate their professionalism.